Backed by FastSoft’s Support Services, customers can proceed with confidence from initial deployment through ongoing management of global content delivery networks. FastSoft Support maximizes up-time and protects customers’ investments throughout the FastSoft product’s lifecycle.
Customers can login to the secure Customer Support Site to access a wide variety of self-help resources.
The Customer Support Site provides access to:
If you are experiencing problems with a FastSoft product, you can submit a support request from the support portal. Submitting a support request creates a case and notifies our dedicated support representatives who will be happy to assist you.
If you are a customer and do not have a support account, please either call (877) FAST-187 (877–327-8187), or email support@fastsoft.com.
Our expert team provides a range of service options tailored to provide the exact help customers require.
Customers with Support Service Contracts in place save time and money while minimizing avoidable downtime and disruptions. Maintaining ongoing support relationship with FastSoft ensures the most rapid resolutions as issues arise. Priced at 15% of total product costs, full-service support features live technical support, unlimited software upgrades and “spare in air” advanced shipment of replacement units should a device need to be sent in for repair.
While most E Series installations are virtually “plug and play,” customers with complex networks or high availability requirements may wish to avail themselves of additional design consultation and implementation resources. In such cases, FastSoft field engineers optimize installations onsite, assisting with both the introduction of E Series into the live network and customer training. This service is provided on a per-day basis.
For customers that do not maintain ongoing service contracts, per-incident hardware repair is provided on as-needed basis with E Series units repaired at costs of 10% of the device’s initial list price.
Customers that do not contract for ongoing support can receive live technical support on an hourly basis.